WORKING WITH STAFF IN THE PHILIPPINES
This guide will help new AU staff members to know how to work and deal with Filipino team members.
1. Staff based in the Philippines value emotional connections more than Australians. It's important to share personal stories about our lives, families, pets, hobbies, and challenges to build trust with them. By sharing first, we encourage them to open up. This helps in forming a strong relationship, making it easier to work together and address any work-related problems. Without this trust, managing work issues becomes difficult, and they might withdraw if criticized. Therefore, regularly taking time to connect with them, at least once a month, is crucial.
2. If they seem distant, you might receive a non-committal 'yes' from them, which is just to avoid confrontation but doesn't mean they'll actually do it. If this happens, let the practice manager know.
3. The only sensitive area is our wealth. Don’t flaunt it.
4. They value maintaining dignity, so choose your words carefully. If you're unsure about their actions or reasons, use gentle language like "I am puzzled about..." instead of harsh words.
5. Since building relationships is important to them, it's better to communicate through video calls instead of emails. They prefer seeing your face and understanding your emotions visually.
6. Before starting a video call, make sure to present a positive demeanor. They appreciate seeing you in a good mood and may be uncomfortable if you appear stressed or upset. If you encounter a challenging topic during the call, pause briefly to regain composure. Address the issue calmly and cheerfully, being careful not to display stress or anger.
7. They are sensitive to swearing and inappropriate jokes. Many hold strong religious beliefs, so it's important for us to maintain respectful and appropriate behavior.
8. They may experience a period of lower performance between 4 to 6 months. If we observe this, we should inform the practice manager and ask for assistance.
9. If there's an issue with a staff member, it's advisable to discuss it with the practice manager first. He may offer valuable insights and strategies that align with Filipino culture to effectively resolve the problem.
10. Strengthening our relationships requires visiting the Philippines for direct, face-to-face interactions. Additionally, spending one-on-one time with our direct reports is crucial for building deeper connections. Relying solely on group activities won't yield as effective results.